Warranty and Returns

We at DenLorsTools treat our customers as we like to be treated, our goal is to have you as a regular customer. Your 100% satisfaction is our formula for success! The following policies were written with this in mind.

Warranty

 

Items purchased from DenLorsTools.com are guaranteed against manufacturer's defects for 30 day's from the date of purchase. We rarely have problem with defects because our products are new, NOT reconditioned unless otherwise noted (but if you get a dud, you're covered). A very small percentage of items are damaged during shipment, if this occurs, notify us as soon as possible so we can start a claim with UPS. You will be shipped a replacement once the damaged item is returned (we will deal with UPS, this is not your problem). Items that exceed our 30 day warranty will need to be shipped by you, directly to the manufacturer if an extended warranty applies. Manufacturer warranty information and instructions are typically included within the package of the product (warranty information can also be obtained from the manufacturer). We do not handle manufacturer warranties directly, so we recommend keeping the warranty information received with the package and a copy of your invoice until the warranty period expires in a safe place. You are responsible for any shipping costs, both to and from DenLorsTools or the respective manufacturer if there is a warranty issue or if an item is damaged by UPS during shipment.

Legal stuff, please note: The manufacturer's warranty does not cover any product or part which has been subjected to mis-use, abuse, modification, negligence or accident, nor does it cover any product which is used for any purposes other than that for which it is intended as stated in the specific manufacturer's product literature.

 

We want you to be happy with your purchase. If you are not completely satisfied with your item, rest assured you can return it. Due to licensing of copyright materials such as videos, CDs, DVDs and Software including OTC and other software updates, these items are non-returnable. On other items, to return or exchange, please email your request including the reason for return or request for exchange. Once your request has been received, we will provide you with a return address and authorization number. Merchandise must be shipped back within 30 days from the date of purchase. Shipping must be prepaid and tracking information emailed to us so we can verify your return's arrival to the restocking warehouse. A 20% restocking fee based on the price on the original purchase price will be applied. Sorry, delivery charges are not refundable. The returned merchandise must be new, complete and in it's original packaging. We will not issue a credit or refund for any product which is returned to us that has been used or altered or if any parts or packaging are missing. We will arrange shipment of a replacement product exchange, or issue a credit or refund as you have requested within 5 business days of receipt of your return to our address.